FAQ - Order & Deliveries

How do I know you have received my order?

When you have completed an order, an order confirmation is automatically sent to the email address you entered at checkout. If you haven't received a confirmation, please check your trash folder. If you still do not find the confirmation, it may be that the wrong email address was entered. You can always contact our customer support to make sure your order is registered.

How much does shipping cost?

Shipping is free on orders over € 69,00/SEK 699/NOK 699/DKK 499. Otherwise a standard shipping fee is added at checkout.

What is your delivery time?

We always try to ship your order within one (1) working day. Orders received before 12:00 is normally sent the same day. Orders received during weekends and public holidays are normally sent the next working day. Then the time for transport is added, which normally is 1-2 working days in Sweden and 2-5 working days for delivery outside Sweden.

What shipping methods do you use?

Delivery method differs between countries. You see your options and make your choice at checkout. If possible we use Postnord MyPack Collect and send your order to the nearest delivery point.

Where do you ship your products from?

All orders placed in Europe will be shipped from our warehouse in Sweden.

Which countries do you ship to?

We ship to Denmark, Finland, Germany, Norway and Sweden. To find out if we have a distributor in your country, please contact our customer support. More countries will be added. We are constantly investigating the possibilities of shipping to more countries and aim to be a worldwide distributor.