FAQ - Warranty & Complaints

How do I submit a product complaint?

Contact us via customer support. Describe your case and attach a picture showing the fault with the product.

How will my complaint be processed?

You can have a faulty product repaired, replaced, refunded or reduced in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use or other incorrect conduct.

What is the warranty on your products?

We do not have specific warranty period. Instead we follow The National Board for Consumer Disputes (ARN) guidelines and applicable EU directives. For more information, see our refund policy and terms of service.